ACN Infotech - BPO Services

ACN Infotech has established a global reputation for quality services provided at an outstanding value, and remains the quality standard for low-cost high-service document management solutions. Meeting and exceeding the "highest quality" expectations our recurring clients have come to enjoy is what has allowed ACN to serve the business community for over 20 years. Our services can be performed in one of our global service centers located in the Europe, India, or the United State, or can be implemented in your facilities. Our services have helped out clients achieve greater results by:

  • Lowering your overall costs and increasing your profitability and ROI
  • Allowing rapid access to critical information through world class business solutions
  • Improved compliance with all regulations
  • Allowing you to relocate your existing personnel to more productive functions
  • Improving your overall quality of services
  • Allowing faster work turnaround and productivity

ACN Infotech is a leading provider of Business Process Outsourcing Services with following Key Markets / Applications Served

  • Entertainment - Personnel records, Contract Management
  • Insurance - Claims processing (UB92,HCFA 1500, ADA)
  • Government - Land and Property Tax Records
  • Healthcare - Medical records, Business Office Records
  • Financial - Financial Records, Mortgage Loan Processing
  • Payroll Support - Payroll Information, W2's
  • HR Support - Personnel Information
  • Billing Operations - Accounts receivables, Account Payable
  • Industrial - Warrantee & Rebate Registration

ACN Services available - ACN supports its clients from many different vantage points. Each service that ACN offers has been carefully evaluated to ensure it solves a real problem faced by business today, results in improved efficiency and profitability for our clients, and has long-term viability. Document management solutions include the following to meet the needs of the business community.

Click on any one to see that services in detailed:

ACN Infotech offers high quality, cost-effective data entry services ideally suited to high volume data entry applications such as database and mailing list compilation, key from images, data extraction from web, electronic publication and file conversion.

We can Input Data from different sources like:

  • Dictionaries, Manuals, Encyclopedia etc.
  • Surveys
  • Questionnaires
  • Airway Bills
  • Index cards
  • Market Research Tabulations
  • Guest/Customer comment cards
  • Polling information
  • Property tax records

Document Unitization - In the Document Unitization process, the determinations of document boundaries are established. This is generally performed for all types of coding. We adopt Logical Document Determination (LDD).
LDD's establish two levels of unitization; attachment range and document range within the attachment range. We analyze all images for 'Logical Boundaries' and also code the 'Document Type' in this process.

Document Coding - Our skilled Coders and QC staff are dedicated to legal coding, have a thorough understanding of legal terminology and documentation, and specialize in extraction of data content from documents in wide attachment ranges to create data base information.

Objective Coding - Basic coding processing involving bibliographic coding / document indexing (document type, document date, author / affiliation, recipient / affiliation, copy / affiliation, etc.)

Subjective Coding - A more comprehensive coding process in addition to the above, keywords and relevant data from the document text, flexible and specific to individual company requirements.

Full Text Capture / Data Transcription - Equipped with OCR techniques and manual editing, full entry of all content data from hard copy or image format can be provided

Litigation Coding Production Software Utilized

  • PMS (Our Customized - Project Management System)
  • Doculex (Image viewing)
  • Excel equipped with customized macros (Coding)
  • Abbyy Fine Reader (OCR Process)
  • Epsilon (Advanced text editor)
  • YAK Internal Chatting System

ACN can provides services to industries such as Banks, Airlines and other large organizations that require large-scale data entry and revenue accounting work to be done. For revenue accounting and other back office accounting operations, Paper documents/raw data are sent to remote locations, which are used for data entry and necessary re-conciliation. Using high-speed data com links for their back office and data processing operations, these organizations with extensive data turnover and customer interface, are able to save costs and valuable resources. The prime concern of these companies is 100 % availability of data and uptime of facilities. This can be ensured by ACN through high speed DATA COM links from India to the parent country. In other words, our center could be realized simply as an offshore extension of existing information and back office operations promising constant availability.

ACN Infotech provides document scanning, document archiving, document indexing and image scanning services for a large variety of applications. Simply send us your documents and we will send them back to you via FTP or on a CD or we can host them on one of our document servers, complete with free electronic search and retrieval software which you can use to view, email and print. Our digital service bureau will give you the best digital imaging solution.

In-house Services
ACN has the best scanners and scanning software available to provide you with the highest quality in document imaging. Our staff is highly trained and qualified to give you the best results. Please click on "Need Scanning Software Click Here" to see more information about ACN's CruiseLine Software, an excellent solution for high volume high accuracy In-House scanning of paper. We can also provide on-site installation, production system analysis, training of your personnel and ongoing technical support.

Indexing Services
As part of the Document Scanning and Document Indexing process, ACN ensures that your scanned documents are indexed with highest standards that enables you the client, to effortless retrieve the scanned documents. By letting us handle the entire document scanning and document indexing process, we build a superior document management system that ensures a seamless retrieval of your documents. ACN also provides services to integrate the document retrieval within your own in-house applications thereby integrating your digitized documents with its relevant data.

ACN Infotech provides document scanning, document conversion and image scanning services for a large variety of applications. We can turn your documents into an electronic searchable database. Once we start to convert your documents, we can automatically submit them through an Optical Character Recognition (OCR ) and index all the words recognized in the documents, so that later searches will become much easier.

Our services include:

  • Document preparation
  • Document Scanning
  • Microfiche Conversion to Electronic Image
  • Document Storage Systems
  • Document Retrieval Systems
  • Image clean-up
  • Image Indexing and Index verification
  • Scanning text with OCR (Optical Character Recognition) and OCR correction
  • Database creation
  • Data conversion
  • Scanning software
  • Large Format Scanning
  • CD / DVD creation
  • Internet Image Hosting of your Documents with full encryption and security

ACN Infotech provides microfilm conversion services. Our document image processing will convert your files to TIFF images faster than you could imagine. Converting microfilm will become easy and simple. We use the most outstanding microfilm equipment and microfilm scanners to give the you the best quality. Simply send us your film or fiche and we will send it back to you on CD, complete with the software to search, view, email and print!

Our services include:

  • Dictionaries, Manuals, Encyclopedia etc.
  • Document preparation
  • Microfilm Scanning and Microfilm Conversion
  • Image clean-up
  • Indexing and Index verification
  • Scanning text with OCR (Optical Character Recognition) and OCR correction
  • Database creation
  • Database conversion
  • Scanning software
  • Data conversion
  • CD / DVD creation
  • Internet Image Hosting of your Documents with full encryption and security

ACN Infotech provides microfiche conversion services. Our microfiche conversion processing will convert your files to TIFF images faster than you could imagine. Converting microfiche will become easy and simple. We use the most outstanding microfiche scanners to give the you the best quality. Simply send us your film or fiche and we will send it back to you on CD, complete with the software to search, view, and print! Our Aperture Card scanners provide the highest quality image and can name your files according to the Hollerith data punched into the card.

We Can Input Data from Different Sources like:

  • Document preparation
  • Microfilm Scanning and Microfilm Conversion
  • Image clean-up
  • Indexing and Index verification
  • Scanning text with OCR (Optical Character Recognition) and OCR correction
  • Database creation
  • Database conversion
  • Data conversion
  • Scanning software
  • CD / DVD creation
  • Internet Image Hosting of your Documents with full encryption and security

Print Output or C.O.L.D. (Computer Output to Laser Disk) is the technology of transferring computer generated reports or other print output to optical disk or CD. Approximately 500,000 pages of computer generated reports will fit on a single CD! This imaging technology is extremely valuable for distributing bulky, cumbersome reports throughout any organization And it eliminates the need to make multiple copies of documents such as invoices, purchase orders, financial statements, etc. This technology also allows you to find any specific information contained anywhere in your reports instantly. For example, you could search through a million pages and find, in a few seconds, all the documents containing account number 12345-AB. Simply type in the name or search criteria and click on the 'Search' button. Our viewing software will highlight the result and display the document on your screen.

We also offer you Internet Document Management. That means we can capture printer output and create an Internet available database hosted on one of our Secure Servers. We are an Internet aware company and, as part of our document imaging solutions, we offer you document archiving in our Internet infrastructure and the shortest path to make them available worldwide through an unbreachable security pipeline. Document retrieval is not an issue anymore!

Would you like to make your documents available to all of your Desktop PCs over the internet? - Would you like to do this without any investment in Servers, Hard Disk Storage etc? We can host all of your scanned or Print Output data on one of our dedicated Internet Secure Servers. Your personnel can then access these documents from their Desktop Browser with full encryption and high security. We take care of the hardware, software, storage, backups, maintenance and administration for you. No need to wait for your Information Services Department to approve, acquire, and set up internal servers and resources. Many I.S. Departments really like this approach because it requires less of their resources.

Are you concerned about privacy and security? - We are an internet aware company and we have a complete infrastructure to turn internet document publishing into a reality for you. We have broadband and high-availability servers to give you speed, safety and comfort. Your documents will be available on a 24/7 basis to your authorized personnel only. But this is not all we have to tell you. You can also scan your documents and send them to us through the Internet. We are not talking about email attachments. We are talking about Image Hosting and Online Scanning!

ACN Infotech providing both large and small business clients with quality mail handling, scanning and imaging services

Our Service

  • Mail Item Opening and Handling
  • Image Cleanup
  • Indexing and Data Entry
  • Second - Pass Verification
  • Optical Character Recognition (OCR)
  • MICA and Bar Code Recognition
  • High-Speed data Conversion
  • Creation of Import Files
  • Workflow Distribution
  • Internet Hosting
  • Mail Backup to CD / DVD
  • Markups and Redactions
  • HIPAA Compliant Security
  • Large Format Scanning

We make it EASY! Just set up a lockbox and our team will scan and index your documents, turning them into searchable electronic data in a Workflow environment. Then we make them available to you on CD, your own servers, or in ACN Infotech's secure hosting service.

Short-term or ongoing projects, a single service or an end-to-end solution, we can select the combination that is just right for you. And because ACN solutions are designed to meet your specific goals, each service we offer is completely customizable - you only pay for what you need.

The benefits and savings to you are enormous:

  • Save money on mail sorting, handling, data entry, and Distribution
  • Decrease Processing and Turnaround Time
  • Increase accuracy of sorting and data files
  • High volume dispatch and rapid turnaround times
  • Access restrictions / Document Management