ACN Infotech - Value Added Services
Service Offering Overview
Experience and competence are essential for successful BPM projects. The ACN Infotech COSA experts provide extensive knowledge, experience and commitment as technical consultants, coaches or fully responsible project team to ensure a smooth project realization. They assist customers as coaches or partners in an on-site project team or as fully responsible project team. Of course, ACN Infotech also offers numerous training programs in which the implementation of BPM projects based on COSA software is explained.
- Project Management
Being a true product vendor, ACN Infotech is expected to implement solutions at the customer site. We are always glad to comply with such requests. Our employees have extensive project experience starting from establishing concepts and designs up to the implementation, documentation and training of end users. Due to these qualifications ACN Infotech has already implemented successful solutions for the German insurance company HDI, the Austrian National Bank (Oesterreichische National bank) and the North Rhine-Westphalian Ministry of Economic Affairs and Employment.
To comply with the requests of the different target groups that use ACN software, our training is structured in a modular way. Of course, the single modules can be combined individually. Process consultants and process managers use the ACN software for business-related modeling, i. e. for analysis, description and documentation of business processes. The required knowledge is part of our training "Process Designer 1". The second training, "Process Designer 2", addresses technical modelers. This training course aims at implementing business-related modeling steps into a technical context in order to represent all aspects of real-life processes in the ACN COSA process models. The COSA Process Designer's development kit provides so-called task and Tool-Agent repositories. These repositories contain modules that enable technical modelers to determine which applications must be executed, the order in which they are executed and the data that is required for process handling. The training module "API programming" conveys basic knowledge on integrating third-party applications or developing customer-specific user interfaces. The API is available in different technologies. This training course requires knowledge of Java and web services. The "Administration" training provides information on running and administering the software. Furthermore, we also offer individual training courses for ACN software end users.
- Support and Hotline
From Monday to Friday between 9 am and 5 pm ACN Infotech provides telephone support for customers and implementation partners. Our hotline staff supports you in implementing solutions and, of course, in running ACN software. Furthermore, you can access our online help desk application online. Via this tool, you can report potential problems and change requests and retrieve information on the status of your request.
Implementation partners play an important role in our growth strategy. They have access to different markets, provided sector-specific know-how and provide excellent value-added services for ACN solutions. Our partners are trained and certified by our project experts based on an approved training